Terms Of Use

Throughout this Terms of Use, the following terms shall have the meanings ascribed herein:

“Ankora”, “we”, “us”, or “our” refers to Ankora Health Limited;

“You”, “customer”, and “user” refers to you, users of our Services and any entity or organization you or such users represent;

“Parties” refers to Ankora and the customer collectively and “Party” refers to Ankora or the Customer respectively;

“Website” refers to [www.ankora.health.com] and its sub-domains, our mobile apps and services which incorporates this Terms of Use;

“Services” refers to products and services branded with the Ankora name, collectively, the Website, widgets, information, services, email notifications and other media, or portions of such media, through which you have accessed this Terms of Use.

By using our website [www.ankora.health.com] and all related sites and/or services, you agree to these Terms of Use. The website Privacy Policy (where applicable) are incorporated by reference into these Terms of Use.
This Terms of Use is an agreement between you and ANKORA HEALTH LIMITED (‘The Company’). It details our obligations to you. It also highlights certain risks in using the services and you must consider such risks carefully as you will be bound by the provisions of this Agreement through your use of this website or any of our services.

Further, you shall be subject to any additional terms of use that apply when you use certain products or posted guidelines or rules applicable to our Services, which may be posted and modified from time to time. All such guidelines are hereby incorporated by reference into the Terms.

ANY ACCESS, USE OR PARTICIPATION IN THE SERVICES WILL CONSTITUTE ACCEPTANCE OF THE TERMS. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THE SERVICES OR OUR SITE OR MOBILE APPLICATION OR ACCESS OUR SERVICES.

You may use the Services only if you agree to form a binding contract with the Company and are not a person barred from receiving services under the laws of the applicable jurisdiction. If you are accepting these Terms and using the Services on behalf of a company, business, or organization, you represent and warrant that you are authorized to do so.

Eligibility

By using the Services, you represent that:

1. a) You have attained the age of 18 years; or individuals below the age 18 years may use the platform only under the supervision of a parent or legal guardian who agrees to be bound by these terms;
2. b) You have the right, authority, and capacity to enter into these terms and to abide by all of the terms and conditions set forth herein;
3. c) You are a healthcare service provider and/or professional who possesses the necessary qualifications and adheres to the professional standards and guidelines set by the respective health authorities and professional bodies in your jurisdiction;
4. d) All personal information that you provide about yourself is accurate, up-to-date and true to the best of your knowledge; and you have the responsibility to maintain the accuracy of the information at all times;
5. e) Users are limited to one active account unless expressly permitted by Ankora. Users found to have multiple accounts without permission may face suspension or termination;
6. f) You have carefully considered the risks involved with using the Services; and
7. g) Your use of the Services does not violate any applicable law or regulation.

Service Description

Ankora is a company duly registered under the laws of the Federal Republic of Nigeria that’s bridging the prevalent disconnect between people, tools, and data in the healthcare ecosystem in Africa using technology and AI (“Services”).

1. a) Unified Data Platform: Ankora has seamlessly integrated with existing Electronic Medical Record (EMR) systems, to ensure a unified ecosystem of patient data, including medical records, patient history, laboratory results, and other essential data from different sources into a single platform with enhanced data accessibility, secured cloud-based storage solutions and real-time data synchronization across various healthcare systems and tools.
2. b) Operational Efficiency: Ankora streamlines administrative tasks and workflows within healthcare facilities by fostering collaboration and sharing of information between doctors, specialists, hospitals, labs, and even pharmacies thereby enhancing an efficient referral, shared care plan, and team-based approach to your medical care.
3. c) Patient Engagement: Ankora encourages patient engagement through personalized health tips, appointment scheduling, reminders and educational materials.
4. d) Health Maintenance Organizations (HMOs) Integration: Ankora has simplified interactions with HMOs.
5. e) Facility Operations Overview: This feature provides comprehensive charts and insights into a facility’s operation.
6. f) Inventory Management System: This system tracks the availability of supplies within the healthcare Facilities to ensure that essential items are always in stock.

User Registration

By using our platform for the Services, you agree to the following Terms of Use:

1. a) You must provide accurate, up-to-date, and complete information when creating an account.
2. b) You are responsible for the use of our platform, including the information you share, the interactions you have with your Healthcare providers, and the accuracy of the information you provide.
3. c) Any account created in your name on our website is personal to you and cannot be transferred or shared.
4. d) You are solely responsible for maintaining the confidentiality of your account and password.
5. e) You agree not to use our platform for any illegal, harmful, or unauthorized purposes, and to comply with all applicable laws and regulations.

Access and Use of our Services

You may not copy, reproduce, sell, distribute, replicate, duplicate, relay, transmit, broadcast, or license our Services or their underlying processes, related content, or generated data without Ankora’s prior express written consent. Your use of our Services is not transferable by you to any other person or entity. Your access and use of our Services may be interrupted by, without limitation, maintenance of our equipment or networks, malfunction of our equipment or networks, or inadvertently by a third party or parties. We reserve the sole right to suspend or discontinue the availability of our Services at any time in our sole discretion and without prior notice or consent.

Subject to your compliance with these Terms, Ankora grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to access and view any content made available on or through the Services and accessible to you, solely for the uses authorised by these Terms and any other Agreement incorporated into these Terms.

The Services, entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) on all our platforms and channels, are owned by Ankora, its licensors or other providers of such material and are protected by the laws of the Federal Republic of Nigeria and International copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The content/material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Ankora, unless and except as is expressly provided in these Terms of Use. Any unauthorized use of the material is prohibited.

You may use the website solely for the purposes authorised and/or to learn about our products and services, and solely in compliance with these Terms; provided that you do not remove any proprietary notice language in our content or part thereof, do not copy or post such content or part of content to any networked computer or broadcast it in any media, make no modifications to any such content or part of content and not make any additional representations or warranties relating to the Services or/and Ankora’s products or/and services.

By using the website, you agree that you will not:

Use any of the Services in violation of these Terms;

Copy, modify, create a derivative work from, reverse engineer or reverse assemble the website, the App function, or otherwise attempt to discover any source code, or allow any third party to do so;

Use, display, mirror or frame the Content, or any individual element within the Ankora’s website, the Ankora’s name, any trademark, logo or other proprietary information belonging to the Ankora, or the layout and design of any page or form contained on a page in the website, without the Ankora’s express written consent;

Dilute, tarnish or otherwise harm the Company’s brand in any way, including through unauthorized use of our Content, registering and/or using “Ankora Health Limited” name or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to the Company’s domains, trademarks, taglines, promotional campaigns or Content;

Sell, assign, sublicense, distribute, commercially exploit, grant a security interest in or otherwise transfer any right in, or make available to a third party, the Services or any part thereof;

Use any page-scrapes, "robots," "spiders," or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy or monitor any portion of the Site or the Application;

Use the Services in any manner that damages, disables, overburdens, or impairs the Services or interferes with any other party's use and enjoyment of any of the Services;

Utilize the Services for any illegal purpose;

Attempt to gain unauthorized access to any of the Services;

Probe, scan or test the vulnerability of the website or any network connected to the website, or breach the security or authentication measures on the website or any network connected to the website;

Take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or any systems or networks connected to the website;

Use any device, software or routine to interfere or attempt to interfere with the proper working of any of the Services.

To the maximum extent permitted by applicable law, Ankora disclaims any and all representations, warranties and conditions relating to the Services and the use of the Services (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

THE COMPANY MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY OR ACCURACY OF THE PLATFORM AND THEIR CONTENT FOR ANY PURPOSE. THE SITE, APP AND THEIR CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. THE CONTENT MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS OR OTHER ERRORS OR INACCURACIES AND MAY NOT BE COMPLETE OR CURRENT.

IN NO EVENT SHALL THE COMPANY BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOST OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE AND REGARDLESS OF THE CAUSE OF ACTION UPON WHICH ANY SUCH CLAIM IS BASED.

YOUR SOLE REMEDY AGAINST THE COMPANY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING ANY OR ALL OF THE AFFECTED SERVICES.

Without prejudice to the foregoing provisions, your use of our site and services is at your own risk. You agree that Ankora will in no way be liable for
(a) Any direct, indirect, special, incidental punitive, consequential, punitive, special or exemplary damages or

(b) Any damages whatsoever in excess of the amount of the transaction or (including, without limitation, those damages resulting from revenue loss of revenues, lost profits, profit loss of, use, data, goodwill, loss of use , business interruption, or any other intangible losses), (whether the Company has been advised of the possibility of such damages or not) arising out of or in connection with the Company’s website or services (including, without limitation, use, to inability to use, or arising from the results of use of the Company’s website or services) whether such damages are based on warranty, tort, contract, statute, or any other legal theory.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

We may need to update, modify or amend our Terms of Use as our technology evolves. We reserve the right to make changes to this Terms of Use at any time by giving notice to users on this page.

We advise that you check this page often, referring to the date of the last modification on the page.

If a user objects to any of the changes to the Terms of Use, the User must cease using our website and/or services immediately.

You agree to indemnify, defend and hold harmless Ankora, its affiliated companies, employees, agents, and any third-party information providers from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys' fees, resulting from or arising out of your use, misuse, or inability to use the Services, or any violation by you of these Terms.

These Terms of Use shall be interpreted and governed by the laws currently in force in the Federal Republic of Nigeria.

The validity, construction and performance of this Agreement shall be governed by the laws of the Federal Republic of Nigeria.

Parties shall use their best endeavors to amicably settle any dispute or difference of opinion arising from or in connection with this Agreement through mutual discussions in line with our Dispute Resolution and Complaint Management Control Framework.

All disputes should be logged formally by sending an email to support@ankora.health within 30 days of the transaction date.

Where the Parties are unable to resolve the dispute through mutual discussions, the dispute or difference of opinion shall be referred to mediation conducted by their legal representatives or financial auditors, where financial matters are involved.

Failing, the dispute shall finally be referred to arbitration in accordance with the Arbitration and Conciliation Act Cap. A18, Laws of the Federation of Nigeria 2004, or any amendment thereto.

The place of arbitration shall be Lagos State, Nigeria and there shall be a sole arbitrator who shall be appointed jointly by the parties. Where the parties fail to jointly agree on the appointment, they shall approach the Lagos Multi-Door Court House to appoint a sole arbitrator who shall be competent to adjudicate on the issue in dispute.

The language to be used in the arbitral proceedings shall be English. The arbitral award shall be final and binding between the Parties. The reference of any dispute to arbitration shall not prevent the Parties from seeking any form of protective reliefs/injunctions/specific performance from a court of law via motion or other originating processes for the protection of any res pending the constitution of the Arbitral Panel and/or final award.

If any portion of these Terms of Use is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms of Use and shall not affect the validity or enforceability of any other part in this Terms of Use.

This agreement is a personal agreement between you and Ankora. As a result, you are not allowed to assign your rights under this agreement to a third party.

On the other hand, we can and will only transfer any of your and our rights or obligations under the agreement if we reasonably think that this will not have a significant negative effect on your rights under these Terms or if we need to do so to meet any legal or regulatory requirement.

Our failure or delay in enforcing any of our rights under these terms, if you have broken the agreement, does not amount to a waiver and will not prevent us from enforcing those or any other rights at a later date within the period stipulated by applicable law.

You agree to the Ankora’s Privacy Policy, which explains how we collect, use and protect the personal information you provide to us.

If you have any questions about these Terms, please contact us at support@ankora.health.